VP Lead Back-Office Operations job vacancy in JPMorgan Chase Bank, N.A. (Wilmington, DE)

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Company name : JPMorgan Chase Bank, N.A.
Location : Wilmington, DE
Position : VP Lead Back-Office Operations

Description :
About This Position:

The VP Lead Back-Office Operations will be responsible for overseeing several critical business functions that support the Ultimate Rewards platform, Customers, Vendors, and Internal Stakeholders. The position will drive strategy development and perform management oversight of Fraud & Misuse, Third-party Invoicing Reconciliation & Payments, Content Builds, Business Configuration/Setups, Platform Monitoring and Exceptions Handling. These functions are staffed by team members in the United States and India. The candidate must possess excellent skills at driving change within an organization, be a thought-leader and be able to create and maintain a strong controls environment. This position sits within the Rewards team of Connected Commerce, a key business within Chase’s Consumer & Community Banking group.
Responsibilities: This role will be exposed to many areas and teams within Connected Commerce and Card including Product, Marketing, Finance, Legal, Risk, Compliance, and Controls. The successful candidate must be able to think strategically to assess multiple new and existing processes that support the platform. They must also be able to build relationships across various lines of business and leverage them across the company to find efficient ways of working together and create new processes to effectively manage the team. The successful candidate must be innovative, forward-thinking, and comfortable working in a fast-paced, dynamic environment alongside a diverse set of stakeholders. The position will interface with technical resources to address issues and escalations impacting our customers and to build solutions that simplify our processes and deliver an improved customer experience.

Bachelor’s degree (preferred) or equivalent experience
5+ years of demonstrated experience in an Operations or Business Support role and 2+ years of management experience
Strong proficiency in Microsoft Office products with a focus in MS Excel
Experience with UAT/QA testing on information systems platforms (preferred)
Ability to handle numerous deliverables simultaneously, many with critical deadlines. Candidate must be comfortable with frequently changing priorities and requirements.

Ideal Candidates Would Be Able to Do the Following:

Demonstrate exceptional relationship management, organizational, and time management skills, and ability to partner with diverse stakeholders to prioritize and deliver initiatives
Manage and provide guidance on competing priorities to achieve effective results and proactively monitor adherence to policies and procedures
Communicate and present effectively to senior leaders, partners, peers, and team members
Be a strong decision-maker and problem-solver with attention to detail and excellent logical thinking skills to understand and analyze business processes, identify risks, and propose solutions
Be results-oriented, resourceful, and a go-getter who adapts quickly to changing environments and needs and proactively bring ideas to the table to drive efficiencies and engagement
Promote a strong controls environment, adhere to risk/control, procedure, and process expectations, while appropriately delivering what’s best for the customer
Be a team player with strong collaboration skills, passionate about moving the business forward and supporting our teams and partners as needed to improve the customer experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans

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