Hi, are you looking for Team Manager – EXP.O NOW (Analytics), IS Customer Experience jobs in Seattle, WA 98104 ?
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Company name : Expeditors
Location : Seattle, WA 98104
Position : Team Manager – EXP.O NOW (Analytics), IS Customer Experience
“We’re not in the shipping business; we’re in the information business.” -Peter Rose, Expeditors Founder
At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Global supply chain management is what we do, getting goods from one place to another for our customers, but information is how we do it and do it the best! We are a Global company based in the United States with…
18,000 trained professionals
350+ locations worldwide across 60+ Countries
Globally unified systems
Expeditors’ Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.
EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.
As a Team Manager, you will lead and manage an agile team responsible for delivering and maintaining customer-facing analytics capabilities spanning the functional areas of EXP.O NOW, which will create value for our customers and contribute to the success of the EXP.O NOW product. You will optimize your team to improve our speed in decision-making and value delivery, enabling our ability to provide world-class customer experiences. You will compliment and support other roles and processes within the broader EXP.O NOW team-of-teams and do so with a servant leadership mindset.
This position will report to the Senior Manager of EXP.O NOW and will work directly with program leadership and product management, as well as stakeholders across the company.
Support team member’s development and career growth
Develop strategic partnership with respective business stakeholders
Alignment with Portfolio management
Understand, support, and communicate the Global IS vision and strategy
Embrace the Process Architecture, including Lean, Agile, and Scaled Agile Framework principles and practices
Ensure the availability, security, and performance of Portfolio systems
Deliver tangible business value through execution of a Portfolio’s initiatives, programs, and projects
Deliver continuous improvement across IS operational responsibilities with measurable outcomes
Ensure your team understands how their work is tied to outcomes
Oversee enterprise risk management, provider relationships, and/or asset management as required
Ownership of product lifecycle, from ideation to development to go to market
Actively involved in hiring process; review resumes, conduct interviews, and execute hiring plan to staff team with appropriate experience and skill sets
Actively participate in leadership activities, such as budgeting, goal planning, department initiatives and internal development projects
This position will sit in the greater Seattle, WA area.
Personal and professional alignment with Expeditors culture
Proven experience as a logistics and technology-oriented leader
Strong leadership, management, financial, communication and execution capabilities
Creative problem solver, strong collaborator and able to provide clarity around complex topics
Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
Assertive personality, interpersonal, action and outcome driven leadership
Ability to actively inspire, coach, mentor and motivate
Ability to promote autonomy, mastery, and purpose, through empowerment and creating leaders
Prior team management experience
Prior product management experience
Prior experience working in customer-facing contexts
Prior experience working on software development teams
Prior experience with enterprise analytics platforms
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Position is full time (40 hours per week) Monday through Friday. We are a business professional attire company.
Expeditors offers excellent benefits:
Benefits: Paid Vacation, Holiday, Sick Time, Work from Home Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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