Hi, are you looking for Service Journey Lead – Card Operations jobs in Wilmington, DE ?
we got a perfect job opening for you !
Company name : WELLS FARGO BANK
Location : Wilmington, DE
Position : Service Journey Lead – Card Operations
About this role:
Wells Fargo is seeking a Business Execution Consultant to serve as a Service Journey Lead to support the Card Services Product team. Primary Responsibilities include, but are not limited to: independently researching, analyzing and documenting current state customer journeys and process maps for both our Consumer and Business Servicing Phone Banker experiences. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
The person in this role will play a critical role in the innovation for contact center banker desktop solutions
Work with bankers and SMEs to understand and document current state banker journeys and help identify pain points for bankers
Understand banker needs to determine where workflows and agent tools need to be improved and innovate on their behalf
Collaborate with Operations, Bankers, Technology to document detailed service desk business process maps/business rules documents.
Ensure approvals from all parties involved to ensure the business process map reflect current understanding of experience and systems.
Required Qualifications, US:
2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
Excellent verbal, written, and interpersonal communication skills
Ability to take initiative and work independently with minimal supervision in a structured environment
Intermediate Visio, Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Ability to effectively lead meetings in large and small forums
Experience influencing and working in partnership with executives, senior managers, and subject matter experts
Experience working in Banking and/or Credit Card Operations
Experience working with Consumer Lending products, services, and processes
Exposure to Wells Fargo servicing systems such as: CSS, BCS, CIV, SSDE or SSDA.
Familiarity with Cincom Smalltalk language is a plus
Ability to travel up to 25% of the time
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We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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