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Company name : Unified Power
Location : Dover, DE
Position : Regional Operations Director
The Regional Operations Director is a salaried-exempt employee that directly oversees the daily operations of a geographically defined services region in which a team of field service personnel support a customer base through the execution of onsite services. The Regional Operations Director role requires both a fundamental, industry-specific technical background and a capability to forecast, plan and execute financial objectives based on KPI’s and local market trends.
Summary of Essential Job FunctionsThe primary duties and responsibilities of the Regional Operations Director include:
Oversight and management of preventive & remedial maintenance execution
P&L performance management for assigned geography
Management of geographically isolated field service personnel (including payroll and expense s)
Set and monitor annual objectives for direct reports
Create, document and share best practices
Cultivate relationship with sales leadership within assigned area
Onboarding and mentoring of newly employed field service engineer personnel
Assisted coordination and management of professional and technical training opportunities for field service engineering personnel
Validation and approval of post-service action items
Drafting of standard methods of procedure (SMOPs)
Allocation of corporate resources and personnel to efficiently respond to and rectify emergency service requests
Development of project revenue projections
Management of departmental expenses associated with assigned geography
Ability to forecast future staffing requirements based on sales pipeline
Customer deliverable generation, approval and submission
Process quality assurance (including periodic SWOT analyses and field team audits)
Regular communications with regional customer base including customer relations management
Other responsibilities as dictated by requirement and corporate dynamic
4-year undergraduate degree in Engineering, Information Systems, or other technical concentration, or
Minimum of 7 years in-depth critical power systems maintenance and troubleshooting experience
Prior OEM employment/training experience preferred
Technical expertise in critical power systems operation and maintenance
Fundamental background/experience in Microsoft applications
Proficient in customer relations management practices
Functional knowledge of small enterprise accounting practices
Proficient in organizational file management
Expert-level technical writing and editing preferred
Our Corporate Values
1. SAFETY FIRST – ‘Safety Doesn’t Happen by Accident!’
2. PERSONAL INTEGRITY & ACCOUNTABILITY – ‘In All We Do!’
3. KNOCK-THEIR-SOCKS-OFF – ‘Customer Satisfaction Always!’
4. BEST-IN-CLASS – ‘Employee Career Satisfaction!’
5. SUSTAINED, PROFITABLE GROWTH FOCUS!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Unified Power is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
Job Type: Full-time
Health savings account
Paid time off
8 hour shift
What is your salary expectation?
Critical Power Service Industry: 7 years (Preferred)
critical power systems maintenance and troubleshooting: 7 years (Preferred)
OEM: 4 years (Preferred)
Willingness to travel:
Work Location: Remote
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