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Company name : New York Sports Clubs and our Family of Brands
Location : Philadelphia, PA 19106
Position : Regional Fitness Manager
Description :
New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.
Our mission is to “Make Today Matter”. We work with passion and integrity, and we always treat others with appreciation and respect. We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today. The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand. Our purpose is to help others be their best. We achieve this through our Five Agreements: Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.
RESPONSIBILITIES
The Regional Fitness Manager (RFM) acts as the Fitness Manager of their home club location while also supporting the club leaders for a small span of clubs. The RFM is responsible for the growth of the fitness departments in all clubs they oversee. Key Performance Indicators include sales, revenue, retention, Personal Training Membership (PTM) Net Gain and all aspects of the client/member experience. The RFM reports to a General Manager of their home club in partnership with the Regional Fitness Director.
Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
Providing a legendary member experience by consistently executing the Five Agreements.
Performs a Member Experience Walkthrough (MEW) daily.
Reviewing and adhering to all company documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. and setting expectations around these documents and policies for all team members and club managers.
Actively review client experience in home club and in clubs under span of control.
Regularly engage with new and current members.
Specifically work with club teams in home club and other locations under span of control to resolve issues pertaining to personal training services.
Work with club team to build effective floor trainer schedules that drive the member experience.
Create an action plan to get fitness team staffed within budget while still delivering member service standards.
Able to execute basic operations in club such as how to resolve facilities issues, maintaining a clean facility and member inquiries.
Once service issues are addressed, implement control measures to ensure that the same issues do not reoccur.
Identify patterns of performance and coach club leaders to effectively change behavior.
Create an action plan to improve results.
Review staff performance on an on-going basis providing real time feedback to ensure the fitness team is performing at the highest levels.
Engage in developmental and succession planning conversations with team members periodically to ensure the club has an adequate bench of talent to drive results and continuity of the fitness program.
Actively address staffing issues working with club leaders to ensure that fitness team always stays appropriately staffed.
Work with club leaders to hire and develop a bench of talent that can be exported to other clubs within the geography.
Review key fitness metrics and areas of focus with club leaders to support the development of action plans and activities that drive improvement in key metrics (for home club and clubs within their span).
PT Revenue, PT Sales, PTM Net Gain and Small Group Training.
Provide input on Group Exercise schedules and instructor performance. Actively partner with Group Exercise Director.
PT staffing and progression.
Identify new opportunities to help the club improve fitness revenue; trainer performance and programming.
Coach the club leaders to drive improved results and fitness at point of sale.
Lead/support all activities to ensure club is set up for the day to deliver on expected results
Identify best practices and opportunities to drive improved results.
Leverage local and community relationships to increase new member traffic and ultimately, active client penetration.
Additional duties as assigned.
QUALIFICATIONS & EXPERIENCE
3+ years of management experience in a fitness club, including direct experience in profit and loss management, revenue generation and people management.
Experience in a multi-unit setting preferred.
Direct experience translating strategy into executable initiatives and action plans that drive results.
Experience sourcing, recruiting, training, developing and retaining quality staff.
Ability to travel between assigned club locations.
Ability to proficiently use our POS, membership, CRM systems, timekeeping any other computer programs required to meet the business needs of the customer and the company.
Child & Adult AED/CPR certified.
Prior experience analyzing Profit & Loss statements preferred.
Current Personal Training Certification and AED/CPR certification required.
BA or BS degree preferred.
Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
SCHEDULING REQUIREMENTS
Due to the nature of the business, New York Sports Clubs and our family of brands has specific scheduling guidelines for this position.
Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.
New York Sports Clubs and our family of brands does not authorize vacation time in the months of January or September.
This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.
Able to work a fulltime flexible schedule that meets the needs to the business including mornings, evenings, holidays, weekends, 3 out of the last 4 days of each month.
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