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Company name : Freedom Plasma
Location : Wilmington, DE 19802
Position : Quality and Training Supervisor
General SummaryThe Quality and Training Supervisor is responsible for providing immediate support to the quality and training center processes to ensure overall compliance with ImmunoTek Operating procedures and all applicable entities. In the absence of the Manager of Quality Assurance, this position will perform the job responsibilities and duties in their absence. This role will also ensure compliance to training needs, SOPs, processes, and other regulatory or company directives are adhered to support the operations and quality requirements for business operations.
Essential Job Responsibilities and Duties
Maintain and review Plasma center personnel training documents to ensure documents comply with ImmunoTek Bio Centers procedures, SOP’s, CLIA/COLA, and other applicable requirements.
Responsible for coordinating and managing training activities, policies, and processes at the center level. Initiates schedule, coordinates, and monitors the delivery of all training, such as new hire, SOP revisions, annual and any retraining to meet center or other training and regulatory requirements.
Collaborates with Center Management to develop and implement continuous improvement plans or specific training needs that have arisen from any audit findings.
Maintain the center’s Safety Program. Ensure safety training and safety practices are implemented and followed within the center. Promote Safety, Health, and Environment Policies & Procedures.
Perform Employee Observations and initiate immediate corrective actions. Track and Trend employee performance and collaborate with center management to institute development plans.
Conducts and may lead or host audits to monitor facility compliance with Immunotek procedures and policies, other applicable regulations and develop center responses for deficiencies.
Provide support to the center quality program to include; donor record files, medical reports/communication, unsuitable test results, and equipment review; plasma/sample shipment, inspection and release of incoming supplies, and any quality-related issues that arise
Responsible to initiate, investigate and close deviation reports on time. Confirm through follow-up to ensure appropriate corrective action was initiated, implemented, and effective.
High school diploma or equivalent required. Associates degree preferred
One (1) year Quality or Training experience in a highly regulated environment required.
Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others preferred
Knowledge, Skills, Abilities
Ability to work independently with little supervision
Organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Ability to define problems, collect data, establish facts and draw valid conclusions
Excellent verbal and written communication skills
Possess leadership/supervisory skills
Proficiency with Microsoft Office software
Ability to interpret a wide variety of technical instructions
Ability to work with a team and collaborate with others
Strong customer service skills
Strong critical reasoning, decision-making, and problem-solving skills to analyze situations
Maintain confidentiality of all personnel, donor, and center information.
Understand Quality Systems and Regulated Training requirements
Comply with all local, state, and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
Other duties, as assigned.
Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Ability to train in plasma collection areas
Ability to stand for extended periods of time for up to four (4) hours at a time
Ability to sit for extended periods of time for up to (4) hours at a time and view a computer screen
Ability to lift, tug, pull up to fifty (50) pounds
Ability to travel by plane, or car as required to train or assist other centers as needed.
Typical work environment with moderate noise level
May be exposed to freezing temperatures for short periods of time
Occupational exposure to bloodborne pathogens
This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.
Job Type: Full-time
Employee assistance program
Health savings account
Paid time off
Professional development assistance
10 hour shift
12 hour shift
8 hour shift
Ability to commute/relocate:
Wilmington, DE 19802: Reliably commute or planning to relocate before starting work (Required)
High school or equivalent (Required)
Day Shift (Required)
Night Shift (Required)
Work Location: One location
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