Hi, are you looking for PT Member Service Representative (Teller) jobs in United States ?
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Company name : Mountain America Credit Union
Location : United States
Position : PT Member Service Representative (Teller)
823 East 200 North Roosevelt, UT 84066
Part Time; Monday – Friday Hours will vary between 8:45am – 6:15pm; Rotating Saturdays 8:45am – 2:15pm
Flexibility needed 20 – 25 hrs./wk.
At Mountain America, we are committed to taking care of all our employees.
Competitive pay + incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
To be effective, an individual must be able to perform each job duty successfully.
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.
Provides quality service by assessing, advising, and assisting credit union membership.
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.
Educates members about MACU products and services.
Consistent focus on increasing member satisfaction and account retention.
Expected to meet production goals as a representation to help our members.
May follow up with members on product referrals (e.g. warm calling).
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.
Greets all members professionally.
Accurately maintains cash drawer.
Accurately and efficiently processes transactions in accordance with established policies and procedures.
Assists in the opening and closing procedures of the branch.
Responsible for Branch Security which includes vault combinations, security codes, and member information.
Represents the credit union in a professional manner, both in dress and in actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Travel may be required.
Complies with all regulations as required by law.
Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience At least six months of customer service experience.
Education High school diploma or equivalent
Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required
To be completed during the first 90 days:
MSR Certification Package through the following:
Teller Branch Checklist
Products & Services
Teller Follow-up Training
MSR Sales Certification
Computer/Office Equipment Skills
Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Type a minimum of 35 words per minute preferred
No supervisory/managerial responsibilities
Other Skills and Abilities
Thorough knowledge of credit union policies, procedures and regulations
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
Ability to perform mathematical calculations
Ability to communicate effectively using written and verbal communication
PHYSICAL ABILITIES / WORKING CONDITIONS
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
There are no unusually environmental factors
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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