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Company name : JPMorgan Chase Bank, N.A.
Location : Wilmington, DE
Position : Program Management – ServiceNow
Develop detailed project plans with delivery leads and maintain updates
Create and maintain program-specific content in Confluence, Microsoft Teams
Develop multi-quarter roadmaps with team. Establish and maintain product portfolios in Jira
Act as communications lead for the team, developing Line of Business specific communications plans and delivering messaging for all levels of the organization
Manage RAID (risks, assumptions, issues, and dependencies), product dashboard, other program artifacts
Manage and track team OKR’s, provide content for management reviews, as needed
Conduct team retrospectives, compiling and distilling content for team and senior management presentation
Oversee delivery of multiple work streams coordinating across firm wide stakeholders
Ensuring deliverables are tracked in line with due dates and stakeholder expectations
Qualifications & Preferred Skills
BS/BA degree or equivalent experience
Strong analytical, planning, problem-solving and decision-making skills
10 years experience managing large scale transformational programs
Advanced MS Project and program management skills with a demonstrated ability for project/ program tracking tools (RAID, dashboard, roadmaps)
Advanced communication skills, with ability to communicate at all levels of the organization (Heads of Technology, end users, etc.)
Experience creating and modifying presentations in MS PowerPoint. Able to effectively coach others on summarizing messages
Intermediate to advanced skill level in Jira
Working knowledge of Confluence with ability to build delivery/ informational websites
Results-driven individual who is passionate about quality and engaging directly with delivery teams while maintaining a broader program view
Change agent (willing to challenge the status quo); strong drive for continuous improvement
Ability to manage multiple in-flight responsibilities and a high volume of detailed work effectively
Ability to navigate effectively, building partnerships in a highly collaborative and complex environment that demands exceptional communication skills
Strategic thinker complemented by tactical initiative
Preferred knowledge of ServiceNow and ITIL based practices
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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