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Company name : PNC Financial Services Group
Location : Pittsburgh, PA 15219
Position : LOB Learning Specialist
Description :
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a LOB Learning Specialist, you will support PNC’s Commercial Lending Operations within the Agency Servicing organization.
We seek motivated, driven and creative individuals that enjoy working as part of a team in a high-energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the organization.
Job Description
Provides training and guidance on all commercial loan processes.
Knowledge and experience with commercial loan processes.
Commercial loan and system knowledge and experience highly preferred.
Delivers and/or develops a variety of learning initiatives to employees within assigned business unit. Create and deliver continuing education materials and perform knowledge management inspection.
Delivers complex business or job-specific learning initiatives to attain business objectives and meet learners’ needs. Partners with enterprise PNC University to review or develop learning materials and may independently develop materials as appropriate.
Establishes and maintains a learning environment to actively and freely promote learner engagement and participation. Activities required to execute and track continuing education initiatives.
Reviews learning materials in relation to organizational needs, learners’ backgrounds and course objectives to ensure consistency of quality and accuracy of content; updates as appropriate. Ensures a variety of learning styles can be met by selecting appropriate methods and media for instructional delivery.
Evaluates employees’ learning performance and related improvements. Liaises with employees, PNC University and the management team to facilitate learning activities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Competencies
Adult Learning: Theory and Practice – Knowledge of the concepts and practices of adult learning, and the ability to apply these concepts and practices to workplace activities.
Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Training Programs Management – Knowledge of and ability to design, implement, evaluate and develop an organizationÃ,¦s training programs to achieve high business performance.
Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Associates
Additional Job Description
This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii or Alaska. There is limited expectation for regular in person, in office activities.
Base Salary: Commensurate with skills and experience.
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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