L&I Customer Service Specialist 2 – Spanish Bilingual job vacancy in State of Washington Dept. of Labor & Industries (Spokane, WA)

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Company name : State of Washington Dept. of Labor & Industries
Location : Spokane, WA
Position : L&I Customer Service Specialist 2 – Spanish Bilingual

Description :
Description

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.
This opportunity is a full time Spanish Bilingual permanent position. In addition to the base salary, the selected incumbent will receive 5% assignment pay for bilingual duties.
Are you bilingual in Spanish and are looking for a meaningful career that promotes a work-life balance while also making a meaningful difference to the safety and economic well-being of Washington State’s workers? If so, look no further!
Come join our dedicated team as our new Customer Service Specialist 2 – Spanish Bilingual. In this important role, you’ll be part of our Spokane office, which is a fun and energetic team ran by our Office Manager/ CSS4. As a part of our Customer Service team, you’ll be the first point of contact between our diverse customers and our agency. We offer many services ranging from registering contractors, to selling electrical permits, to assisting injured workers and helping those that have been victims of crime. We offer services in person, over the phone, and via email and regular mail. We are looking for an awesome team player that is dedicated to offering top notch customer service to all of our customers and ensuring our customers receive all needed resources. At the end of the day you’ll have the satisfaction of helping the community and making a difference in people’s lives.
By joining our team you’ll be part of our organization. Here at Labor & Industries (L&I) we believe that your voice matters. We value our employees and their work-life balance by encouraging flexible schedules and offering a great competitive benefits package including vacation leave, pension and health insurance. L&I is a diverse state agency dedicated to the safety, health and security of Washington’s 3 million workers. Washington is America’s Top State according to U.S. News (2022) and we provide one of the most competitive benefits packages in the nation.
Interested? Read more about the role below!
Please note: Due to the nature of this position’s work, the incumbent of this position will be expected to work at an L&I facility or field office (duty station). The Duty station for this position is: Spokane, Washington.

Duties

Some of what you’ll do:

Assist customers in English and Spanish over the phone, in person, or in writing to identify needs, provide information, or direct customers to resources. Explain to customers the requirements and related procedures to guide them in accessing L&l services or licensing and certification
Review, research and process registration and permit applications for completeness and accept or deny for processing.
Provide agency interpretation and accurately apply knowledge of laws, regulations, and processes in the resolution of inquiries, complaints and problems while maintaining appropriate confidentiality.
Educate and assist customers in applying for and purchasing electrical, plumber, boiler, elevator, asbestos, factory assembled structure (FAS), and specialty contractor licenses and certifications.
Enter required data and payment information in appropriate systems to issue the license, certificate or registration. In all money transactions, adhere to established cash management policies and procedures.
Serve as a liaison between customers (injured workers, employers and providers) and claims management.
Use telephonic interpretive services to assist customers with limited English proficiency.
Provide technical support to internal program staff
Provide coverage to the regional offices on an as needed basis.
And much more!

Qualifications

REQUIRED:

High school diploma or equivalent.
2 years of experience providing direct customer service.
Bilingual Skills in Spanish/English – The ability to read, write, translate and converse with fluency in both Spanish and English.
Demonstration of position specific skills and abilities.

***To be considered for this position you will need to pass a verbal and/or written bilingual Spanish exam.
DESIRED:

An Associate’s degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems
1 year of cash handling experience.

Please note: Consideration will be given to complete applications ONLY. To submit a complete application, you will need to include:

A cover letter describing how you meet the qualifications stated above and why you want to work for L&I.
A current resume detailing applicable experience and education.
A list of at least three professional references with current telephone numbers.

Supplemental Information

Application Process:
The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the required and desirable qualifications described in the announcement.
Please include the following documents with your application:

A cover letter describing specific qualifications.
A current resume detailing applicable experience and education.
A list of at least three professional references with current telephone numbers.

DO NOT attach or place any information about your vaccination status, including listing the Governor Mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will reject your application. If we reject your application, we are doing so to safeguard others from receiving your confidential information. You will need to remove the confidential information before you can apply again.
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader) (Download PDF reader), state employees must be fully vaccinated which will be verified by Human Resources prior to your first day of employment. Please contact Human Resources at jobs@lni.wa.gov if you need information on medical or religious accommodation.
The vaccine mandate applies to all employees regardless of teleworking status. However, due to the nature of this position’s work, the incumbent of this position will be expected to work at an L&I facility or field office (duty station). The Duty station for this position is: Spokane, Washington.
Other Information:

Offer of hire is contingent upon completion of a background check that includes a criminal record history review.
Positions requiring travel must have a valid unrestricted driver’s license and must be insured if driving a privately owned vehicle on state business.
This position is represented by the Washington Federation of State Employees (WFSE).
Candidates who are offered a job with L&I must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal Form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
Please note: This announcement may be used to fill multiple permanent and/or non-permanent positions.
If hired as bilingual, our top applicant will be required to pass an assessment of their ability to write and speak Spanish fluently. We do not use translating software.

Employees with bilingual responsibilities receive a 5% increase in pay.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at Jobs@Lni.wa.gov
Diversity, Equity, and Inclusion Employer
Here at Labor & Industries our employees come from all walks of life as do we. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency please contact us at jobs@lni.wa.gov

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