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Company name : InfuCare Rx
Location : Aston, PA 19014
Position : Intake Coordinator – Home Infusion Services
Description :
Please note this position is in-office/on-site.
Job Description:
The Intake Coordinator will facilitate all phases of intake to include benefits verification, authorization, and patient financial counseling while coordinating needed interaction with Caregivers, Physicians, and other internal/external stakeholders during the execution of these functions. This person will collaborate with the healthcare team to provide exceptional value to our customers.
General Duties:
Must be experienced with insurance coverage for infusion, specific health plans, and have familiarity with key requirements necessary for accurate benefit checks and authorizations.
Able to accurately identify guidelines, coverage rules, and obtain prior authorization as well as certificates of medical necessity when needed.
Have experience with Pharmacy management software for infusion
Ability to maintain accurate and complete records.
Communicates and resolves problems with patient/customer, physicians’ offices, referral sources, third party insurance companies, Medicaid and Medicare.
Proven track record and ability to work with reporting to follow up on prior authorizations.
Ability to assess what is needed and work effectively with all members of the Infusion Team including Pharmacists, Nurses, IV Pharmacy Technician, and Drivers to accomplish goal.
Team player willing to assist with office duties like filing, putting together charts and other duties as assigned.
Assists with answering and directing phone calls.
Ability to work affectively with revenue team to maximize billing and collection of insurance claim receivables.
Desire to educate themselves on the scope of services that are available through company and understand basic drug terminology and therapies/services provided.
Actively support company mission, organizational/departmental policies and procedures
Presents a professional appearance & approach w/member & other employees; demonstrates honest & ethical behavior. Handles member & employee info w/appropriate sensitivity & safeguards to ensure confidentiality & right to privacy, in compliance w/HIPAA regulatory requirements
Contributes to the effectiveness of the team by working together by supporting, promoting & applying the best practice standards of conduct including those on attendance, mutual respect & support, honoring diversity, effective communication, & improving the work environment
Exhibits flexibility when work assignments need to be adjusted to meet service, delivery and workload needs of team
Takes initiative to identify, develop & adapt new policies and practices to improve quality of work
Performs other related duties as assigned by management
Confidentiality and Compliance
Maintain confidentiality of patient and proprietary information at all times
Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary company information
Understand and comply with HIPPA
For all activities complies with accreditation, legal, regulatory, government and safety requirements
Minimum Education, Certification and Experience/Skill Requirements:
High School diploma or equivalent. College degree is preferred.
Minimum of (2) years’ experience as an Intake Authorization Coordinator
Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities
Proficiency with Microsoft Office suite products
Highly Preferred Certification and Experience/Skill Requirements:
Experience working in an acute or specialty infusion pharmacy
Experience with CPR+ Pharmacy Management System
Physical Demands:
Required to stand, walk, sit, talk and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25lbs; use specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.
InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
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