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Company name : UPMC
Location : Harrisburg, PA 17109
Position : Information Representative
Description :
Description
Purpose: Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations. Responsibilities:
Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
Dress appropriately for a business setting and give attention to personal grooming.
Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
Comply with the hospital’s policy regarding punctuality and regular attendance.
Answer and transfer calls in accordance with hospital guidelines for customer service.
Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.
Qualifications
Completion of High School graduation.
1year of minimum experience in a similar position.
Experience working in a health care environment helpful.
Excellent communication and customer service skills essential.
Basic knowledge of Windows software needed.
Licensure, Certifications, and Clearances: Clearances must be dated within 90 days
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
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