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Company name : Puttery
Location : United States
Position : General Manager – Chicago
ABOUT DRIVE SHACK INC
Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.
Puttery is a modern spin on putting, re-defining the game with unique twists at every hole. Bold and full of possibilities, guests can enjoy a high-energy atmosphere, combining competitive socializing and innovative auto-scoring technology within an immersive experience as they move from one course to the next. With plentiful curated culinary offerings and inventive craft cocktails, all centered around a lively bar area with great music, guests can nosh the night away before, during and after their tee time. To learn more or plan your visit, please visit puttery.com.
The General Manager (GM) is responsible for the overall operations for the venue, and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together.
The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates, work together to deliver exceptional service to all guests. The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies.
The GM must also drive venue culture and be actively involved with community outreach.
Oversee daily business operations
Develop and implement revenue growth strategies
Drive Puttery culture in and out of the venue
Responsible for training managers and staff for optimum performance and driving sales
Creating and managing budgets
Controlling costs and introducing tactical initiative to prevent losses
Improving revenue growth by strategically identifying sales opportunities locally
Hiring, training and coaching employees
Delegating responsibilities to ensure employees grow and develop in their positions
Employ various initiatives to coach employees to optimize their capabilities
Evaluating performance and productivity
Analyzing accounting and financial data and managing budgets
Monitoring invoices, money handling procedures, accounting, and bank processes
Overseeing marketing initiatives and special events
Promoting company-sponsored training and growth initiatives
Developing and maintaining good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management
Performs other duties as assigned and requested by Regional Director of Operations
Diversity Management & Promotion
Qualifications and Skills
Minimum of 3-5 years’ experience managing a complex leisure entertainment concept
Travel by air and ground transportation unaccompanied and overnight, as necessary
Work extended hours as required and/or during other busy periods based on business needs
Operate a personal computer and use required applications
Work with minimal supervision
Read and comprehend complex printed data/information and reports
Possess excellent verbal and written communication skills
Effectively prepare and present complex information to members of management
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills
Strong analytical and problem-solving skills
Proficient in Microsoft Office Suite or similar software
Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility
Proven track record of managing complex budgets and increasing revenue successfully
Outstanding verbal and written skills, and experience working with staff on all levels
Prior experience managing major projects and supervising day-to-day activities of workers
Ability to communicate effectively and efficiently across levels within the organization
Bachelor’s degree in Business, or relevant field preferred
Days and hours of work vary by schedule and business needs
Evening, weekend, and holiday work will be required
Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time
May need to lift to 50 pounds
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
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