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Company name : JPMorgan Chase Bank, N.A.
Location : Newark, DE 19713
Position : Executive Director, Product Manager for HR Records
Description :
The Human Resources function at JPMorgan Chase is shifting to a product-driven way of working. We are making this change so that we are fully organized around our customers to deliver personalized experiences throughout all of an employee or manager journey . This shift is a change in the way we organize and prioritize the work that needs to get done to ensure a higher quality output for our customers. Our intention is to build products that our customers love and that work for our businesses. The HR Product Organization sits within Corporate HR and plays an important role in driving our transformation. The organization will lead our efforts to identify outcomes, goals and measures of success across all of our products applying agile principles, continuous discovery and a common set of data architecture and delivery tools.
The Service Experience Portfolio Team is seeking a highly effective Product Manager for HR Records Product. As the Product Manager, you will lead the formulation and realization of product strategy to provide reliable people, assignment and position data that will allow leaders to make critical business decisions and our employees to navigate transitional moments with ease. You will monitor relevant industries, markets and technologies to proactively identify opportunities and trends likely to impact our business and suggest strategies for addressing and capitalizing on them. You will prioritize and implement digital advancements and maintain data integrity across these core components of our HR records.
The Product Manageris accountable for the vision and roadmap and for business outcome delivery, value realization, and customer experience for one of our Compensation products
. The Product Manager is driven by customer satisfaction, technical optimization, and reducing cost-to-deliver. The Product Manager drives connectivity across the function’s business, user experience and technology and is responsible for fulfilling the product strategy and outcomes, enabling a cohesive customer experience. Coordinates with key partners to prioritize the product backlog and ultimately is responsible for the health of the product.
This role drives connectivity across our business, user experience and technology and the right person will blend deep customer empathy and market trends with influence, passion and analytical thinking. A successful Product Manager will be intellectually curious, think holistically and go beyond technology solutions to drive people and process change across organizational boundaries in service of delivering meaningful outcomes. The Product Manager will be an effective leader, able to create a supportive work environment that promotes experimentation and allows for smart failure, recognizes achievements and empowers employees to work both autonomously and collaboratively.
Responsibilities
Work with the Head of Product for Servicing to create the vision, build and prioritize the roadmap and deliver against it
Lead the ongoing design and improvement of a cohesive set of experiences, processes and services that provide value to customers
Oversee team(s) accountable for the agile execution of product enhancements, fixes, and innovation
Define and develop the appropriate metrics to measure success, assess performance and evaluate product effectiveness
Own the product’s experience across functional areas, servicing, technology, and data – knows expectations and areas of opportunity by key persona
Manage the end-to-end product performance, including financial, risk, operations and business performance
Mitigate issues and navigate roadblocks
Maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
Primary owner for the understanding of the customer journey within the product
Communicate regularly on progress, program status, and release content
Skills/Qualifications
Drives connectivity across function’s business, user experience and technology – should be experienced in at least one, passionate about all three and conversant in all. In addition:
Strong executor – knows how to get things done with aggressive targets amidst continuous change and in an agile work environment
Inclusive Leader – directly and by influence, collaborating across groups and regions to deliver
Strategic – can create a vision and translate into an actionable roadmap with a focus on ongoing innovation
Tech savvy – can translate product strategy, vision, and roadmap into clear requirements and process that engineers and designers can deliver against
Analytical and data-driven – can synthesize key insights and adopt and/or solution quickly while managing to OKRs
Customer obsessed – develops deep empathy and understanding in service of creating frictionless end-to-end experience
Ability to effectively maximize delivery of business goals while maximizing return on investment
10+ years of experience as a product manager or in a similar type of role
Subject matter expertise in HR reference data
Experienced in Oracle Core Human Resources
Hands-on experience with a large and complex transformation using Agile methodology a plus
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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