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Company name : Edmund Optics
Location : Cherry Hill, NJ 08003
Position : Customer Solutions Representative
Description :
Overview:
Provides exceptional customer service with a friendly and positive attitude. Performs routine customer order processing functions; receive and respond to customer inquiries, complaints and/or orders; processing of customer returns and backorder requests; provides sales support for Americas Sales Territory.
This position is Monday to Friday, 9:30am to 6:00pm.
Responsibilities:
Review customer concerns, consider options and develop best solutions for customer
Receive inbound customer correspondence which may result in:
Entering an order
Entering a catalog request
Prepare quotation requests
Researching the status of an existing order
Providing item information such as price, availability or technical information
Resolving other customer service issues as needed
Maintain files and processing customer returns and backorder information requests
Resolving returned mail/packages
Ensuring the database of customers is current, accurate, and complete
Responsible for entering change of addresses and deletes
Involves reviewing data quality reports and correction data when necessary
Merging customers with duplicate accounts
Filing claims/tracers for lost/damaged shipments
Timeliness and regular attendance are required
Report to work station and be ready to work at scheduled time
Comply with federal, state, and company policies, procedures, and regulations
Qualifications:
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions
Required Skills & Abilities:
Intermediate to high level of PC Skills in MS Word/Excel/E-Mail
Excellent written and verbal communication skills
Highly organized
Accurate typing skills
Attention to detail
Typing of 40 WPM
Working knowledge of current policies and procedures for data entry
Demonstrates skills with telephone etiquette
Works productively with others in a team environment
Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view
Greets callers, establishes rapport, projects professional tone, handles complaints, & record statistics on each call
Education/Experience:
High School diploma or equivalent; minimum of two (2) years related prior work experience.
Physical
Requirements:
Ability to operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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