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Company name : ID Logistics
Location : Allentown, PA
Position : Customer Service Rep
Description :
Description
Carries out all Customer Service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Safety of our associates has always been Our #1 priority. We are aggressively responding to COVID-19: * Take temperatures with a no-touch thermometer at the start of the shift * Increased cleaning routines and periodically deep clean * Provide associates with appropriate PPE that includes masks * Maintain an ample supply of antibacterial lotion throughout the building * Practice social distancing * Expect our associates to maintain cleanliness, social distancing, and use PPE Responsibilities: * Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors. * Processing billing and invoicing with tight turnaround times and attention to detail. * Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. * Daily effective communication (email, phone, or in-person) with customers and internal team members and management. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. * Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary. * Observe all company safety rules and assist in enforcement as appropriate. * Other duties as assigned. Benefits: * Medical, Dental, Vision (Options available) * 401K with matching program * STD, LTD * Vacation and sick time * Friendly and Open Door culture * High School Diploma or GED; or equivalent combination of experience and education; * 3 years verifiable customer service experience * Strong written and verbal communication skills * Outstanding computer and data entry skills * Proficient in Microsoft Office suite Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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