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Company name : Yoke’s Fresh Market | Yoke’s Fresh Markets
Location : Spokane, WA 99207
Position : Courtesy Clerk
Essence of Position
To provide a pleasant and efficient check out by actively engaging guests, ensuring they receive unparalleled hospitality and professional service.
Shared Expectations for all roles within our company include, but are not limited to the following:
Creating a welcoming atmosphere for everyone.
Embracing Yokes Core Values and Mission Statement as an integral part of your contribution to our team.
Promoting Yokes sales and company growth by patronizing Yokes stores and representing our company in the community with a positive message.
Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yokes.
Employee Assistance Program (EAP)
Employee Stock Ownership Plan (ESOP)
401K Matching up to 4%
Medical Insurance (no deductible option)
Health Savings Account (HSA)
Short-term Disability (Idaho/Montana)
Washington Paid Family & Medical Leave
Tasks of Position
The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.
Reporting for assigned shifts on time, and on a regular basis, capable of communicating clearly and demonstrating suitable physical abilities to safely perform assigned tasks and duties, prepared to provide excellent service.
Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: asking guests if they need stamps or ice, chatting about Yokes signature items, fresh board and sweet deal suggestions, or providing information on reusable bag rebates).
Acknowledging and assisting each guest by packing purchases, delivering purchases, checking prices, or answering guests inquiries when necessary.
Performing routine store maintenance or cleaning when necessary.
Bagging grocery orders.
Carrying out grocery orders to customer’s vehicle using shopping cart.
Restocking bags and other check stand supplies.
Retrieving shopping carts left in parking lot and cart corral.
Returning unsold products to shelf, or properly disposes those that are unsalable.
Mentoring new associates or associates who are new to the department or task and assuring a positive learning environment.
Understanding and capable of using This Ones On Us cards to Make Our Guests Crazy About Us!
Participating actively in the stores accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features and/or restrictions of all machinery, store evacuation plan, and robbery policy.
Associates under 18 years old: Associates under 18 years old may not (nor should they be instructed to) load, operate, feed, set-up, adjust, repair, or clean the following: trash compactors, balers, meat slicers, meat saws, patty forming machines, meat grinders, meat choppers, fryers, ovens, stoves, grills, dishwashers, rounders, sheeters, bread slicer, mixers, or forklifts. Additionally, associates under 18 years old may not (nor should they be instructed to) cleanup chemical or biological spills. Biologicals include but may not be limited to: blood, feces, vomit, or mucus.
This job has no formal supervisory responsibilities; however, every Yokes associate has a shared opportunity to be a leader on the job. The following quote exemplifies our belief in leadership for all associates:
Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people. – Stephen Covey
To perform this job successfully, an individual must be able to perform each essential duty sufficiently.
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
Reads and comprehends simple instructions, short correspondence and memos. Writes simple correspondence. Communicates effectively and pleasantly with guests, vendors and fellow associates at all times.
Performs mathematical skills using units of American money and weight measurement, volume.
Applies common sense understanding to carry out instructions furnished in written or oral form. Manages problems involving several concrete variables in standardized situations.
Obtains a Washington State Minor Work authorization if working in Washington State and under 18-years-old.
Certificates & Licenses
Valid Driver’s License or State I.D. Card
Yokes Provided Training
Courtesy Skills Training levels One, Two, and Three
Food Handlers Safety Training
Late Night Retail Safety Training
Yokes Safety Orientation Training / Active Shooter
Yokes Guest Service Training & Commitment
(Optional: Hepatitis A vaccination provided by Yokes Pharmacy)
Physical Demands & Safety Expectations
Most positions within Yokes require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yokes safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.
No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.
The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear.
Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, you may be occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. The Employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Brand: Yoke’s Fresh Market
Address: 210 North Foothills Dr. Spokane, WA – 99207
Property Description: 03-North Foothills Dr.-Spokane, WA
Property Number: 03
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