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Company name : Fiserv
Location : Brookfield, WI 53045
Position : Client Technical Support Rep
In this position , you will work in a dynamic, professional, client service-orientated environment with financial institution clients. You will provide day to day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels including telephone, email, self-service case tools and internal business partners. You will find opportunities to improve the client experience that will drive budiness results. Find out more!
As a Client Tech Support Rep, you can look forward to:
-Answering incoming client inquiries, primarily phone calls – At least 70% of time of average.
Under general supervision, troubleshoot, diagnose and resolve basic to moderately complex functional technical and/or operations problems.
Work primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
Effectively coordinating and presenting information to Domain Experts.
Utilizing the tools and systems provided to complete assigned responsibilities.
Attaining a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that collaborate with your designated product domain.
Understanding of technical troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve technical (software, application, operational) problems.
Prioritize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
The above statements are intended only to describe the general nature of the job and should not be construed as an all inclusive list of position responsibilities.
Required Qualifications for Consideration:
High School Diploma; Bachelor’s degree preferred
Minimum 2-4 years of equivalent combination of educational background and experience
Financial industry experience (Accounting/Bookkeeping, Deposits, ACH, Card Management preferred)
Basic technical capability/troubleshooting experience
– Customer Service experience – Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-orientated approach to handling client calls/cases (via Phone, Email or case).
Professional written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.
Deposit Operations, Accounting, and/or banking experience preferred
Experience servicing clients using ticketing system
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